Return Tracking
Send Faslet your return data
In order to process and analyze your return data we need to collect and process it. We can do this in two ways:
Direct integration
We provide direct integration with some return platforms:
These can be configured in the App Marketplace in the Faslet Partner Portal.
If you use one of the above, please get in touch with your Faslet representative.
Manual export from the platform you use to track your returns
You can send us a raw data export from the platform you use to track your returns. That can be a .CSV or Excel file.
This is what the export should include for us to properly track returns:
- OrderID
- Timestamp or date created
- Product ID (this is NOT the variant ID)
- Product group (e.g. sweater/ shirt etc)
- SKU
- Variant ID
- Return reason (please use the reasons in list below)
- Product price
- User ID (optional)
Return reasons
| Reason | Value |
|---|---|
| Too big | 1 |
| Too small | 2 |
| Product is damaged | 3 |
| Product isn’t as expected | 4 |
| Wrong article/ size | 5 |
| Color isn’t as expected | 6 |
| Quality isn’t as expected | 7 |
| Other reason | 8 |
| Multiple sizes ordered | 9 |
API connection
Please see our dedicated API Documentation for more information.
note
No sensitive customer data is stored or gathered by Faslet.
Help
In case of any questions, please don’t hesitate to contact us on support@faslet.me