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Frequently Asked Questions

How can I access the partner portal?

Do you support Google Tag Manager?

Does the widget "categories" field allow multiple values?

What data do you collect from the users of the widget?

We want to cache your code, can we?

Why don't I see the Faslet button in WooCommerce under a different language?

The button isn't showing, how can I see why?

I use WP Rocket on my WooCommerce site, how can I exclude the widget from caching?

Do you provide code packages for our developers?

I use WooMultistore plugin and my Faslet button doesn't show, why?

Q: How can I access the partner portal?

A: If you would like access to the partner portal, your Faslet representitive can activate your email address. Once that is done, you can simply click the button at the top right of this site, and log in with your email address.

Q: Do you support Google Tag Manager?

A: Not at this moment. Unfortunately, we require a lot of per-product data, which is normally provided via a template in the website. Google Tag Manager and most custom platforms don't allow template injection for security reasons. For more information, have a look at the widget snippets in the other platforms section of our documentation, or contact support@faslet.me and we can provide you with more information.

Q: Does the widget "categories" field allow multiple values?

A: Yes! Although we only use a single tag to identify the product, if you pass a comma separated list of tags/categories to the widget, it will simply ignore everything else in the list.

Q: What data do you collect from the users of the widget?

A: We collect only data necessary for the widget to function. That is the height, weight, age and body profile of a user, that they have filled in themselves. Once they order, we also collect the order number and the product details. At no point do we intentionally collect any information that might personally identify a single user.

Q: We want to cache your code, can we?

A: Faslet's widget code is served from Amazon's Cloudfront CDN and is already gzipped, as such it should be very fast to load. Furthermore, we often update the widget, as such any cached scripts might be out of date, and unexpected behavior might occur. In short, please don't cache the widget. If you have any performance concerns, please reach out to support@faslet.me.

Q: Why don't I see the Faslet button in WooCommerce under a different language?

A: Depending on how your store is setup, WooCommerce often requires configuring different languages separately for a product. Simply repeat the process of entering the widget information for each language, and it should be visible for all. Note that this depends on the WooCommerce plugin for handling languages and as such we do not automate or make any assumptions about this.

Q: The button isn't showing, how can I see why?

A: In your browser, go to the product page where the widget is not showing. Then open the developer tools. In Chrome, for example, this can be found in the menu under More Tools:

Chrome Dev Tools

After opening the dev tools, reload the product page. You should see some text in the console that says Widget hidden: with analysis below. The widget will not show if the Shop, Brand or Tag are not defined. If you are using Product Ids instead of Tags, the Tag may be undefined, but then the ProdId will be defined.

Q: I use WP Rocket on my WooCommerce site, how can I exclude the widget from caching

WP Rocket provides a simple setting to exclude external javascript from caching and concatenation. The guide can be found here. Simply put, in WP Rocket settings, under Excluded JavaScript Files, add widget.prod.faslet.net.

Q: Do you provide code packages for our developers?

Yes! Right now we have a PHP Composer module for use in platforms such as Magento and Laravel. We are also working on an NPM package to simplify NodeJS and general frontend integration.

Q: I use WooMultistore plugin and my Faslet button doesn't show, why?

WooMultistore doesn't automatically synchronize custom fields from other plugins. If you want to sync data from other plugins you most often have to add that metadata in a special field created by our plugin. The field can be found on the main settings page if you enable Sync custom metadata.

Choose Zip File

For Faslet's Size Me Up plugin, the custom fields to synchronize are as follows:

Faslet_Shop
Faslet_Brand
Faslet_Hook
Faslet_ProductId
Faslet_Tag